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Privacy Policy

 

Freight Policies and General Information

 

Terms and Conditions

 

Return Policies and General Information

 


 

Privacy Policy

    At www.cotters.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that is collected, how the information is recorded and how the information is used.
 
    If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us by email
 
 

Log Files

    www.cotters.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
 
 

Cookies and Web Beacons

    Like any other website, www.cotters.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
 
 

Google DoubleClick DART Cookie

    Google (a third-party vendor on our site) also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.cotters.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads
 
 

Privacy Policies

    Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons in their respective advertisements and links that may appear on www.cotters.com. Any information collected (such as your IP address) is sent directly from the users' browser to the third-party vendor automatically. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
 
    Note that www.cotters.com has no access to or control over these cookies that are used by third-party advertisers.
 
 

Third Party Privacy Policies

    www.cotters.com's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
 
    You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. Search those sites for the phrase 'What Are Cookies?'.
 
 

Children's Information

    Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
 
    www.cotters.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
 
 

Online Privacy Policy Only

    This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in www.cotters.com. Any link to a third-party website is not an endorsement by us of the website or the products or service offered by that third party. We are not responsible for the practices, policies, or content of such sites, and these sites are not obligated to follow our Privacy Policy. We encourage you to review the privacy policy on any site that you visit.
 
 

Compliance with the California Civil Code Section 1798.83

    California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding the disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at: Attn: Privacy Matters, 1701 James M. Wood Blvd. Los Angeles, CA 90015-1093.
 
 

Records of Written Correspondence

    We will retain all written correspondence that we receive, and we may use the information you provide to us in order to respond to you.
 
 

Compliance with Laws and Law Enforcement

    We cooperate with government and law enforcement officials to enforce and comply with federal, state, and local laws. We may disclose any information that we have collected to government or law enforcement officials when legally compelled to do so or we otherwise deem it appropriate.
 
 

Service Providers

    We work with trusted third-party companies that perform functions and provide services to us, including, without limitation, site hosting and maintenance, e-mail, website data analytics, and database storage and management. We rely on their commitments to data security, in addition to our own security measures, to maintain the security of the data and information we collect.
 
 

Consent

    By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.
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Freight Policies

    Prices shown are F.O.B. shipping point and subject to change without notice.
    Typically, we use GSO, UPS, FedEx or U.S. Mail at the lowest prevailing price.
    The cost of shipping is an additional cost. We charge you the regular rate, NOT a marked up rate.
    We charge a handling charge of typically $2 per package. Exceptions exist however for candles and wine (when a "re-shipper" box is required). In such cases, a re-shipper box can cost from $3 to $8 per case.
    We try to ship items in stock the same day as the order. Items that are back-ordered usually ship in 10 to 14 days. Special orders however may take longer.
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Terms and Conditions

    Prices shown may change without notice. You will be notified of any change in price prior to shipment.
    Items made from precious metals (e.g. gold or sterling silver) are subject to a surcharge based on the price of the metal on the date of order. Such surcharges will be quoted to you prior to filling your order.
    Sales on account are past-due 30 days from the invoice date.
    We accept Visa, MasterCard, American Express and Discover cards.
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Return Policies

    Non-Returnable Items include ::
      Sale Items.
      Clothing that has been worn.
      Items that have been blessed.
      Videos, CD's or Software when the factory seal has been broken.
      Items must be in saleable condition and returned with original packaging.
      Refund or exchange requests must be made within 30 days of purchase.
      A restocking fee may apply.
      At our discretion ONLY, items may be returned without a receipt, but for exchange only.
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